Patient Stories

Our dedicated care management team has had more than one million patient encounters, providing attention and care to patients across the nation every day. In 2021, our patient Net Promoter Score (NPS) was 74.1. That means that four out of five patients at ChartSpan gave a satisfaction score of 9 or 10! Read through some of the memorable stories that our clinicians had with patients that left them feeling valued.


Mrs. Johnson’s Story

Low Blood Sugar

Chelsea’s Story


Jim’s Story

Chronic Pain

Pearl’s Story


Helen’s Story

Chest Pain

Ted’s Story


Janet’s Story

*Stories have been altered to remove personally identifiable information.

Explore Our Solutions

Chronic Care Management

Give your Medicare patients 24/7 access to premier care coordination that leads to improved patient outcomes, but do not interrupt the daily workflow of your practice.

RPM Enrollment as a Service

RPM EaaS ensures maximum participation in your RPM program by removing the burden of enrolling patients, so you can focus on providing meaningful healthcare services to patients.

Annual Wellness Visit Program

Imagine a powerful new AWV solution that helps you drive improved patient outcomes, reduce costs, and delight your patients.

MIPS Management

Year-round, dedicated Quality performance support to help you close care gaps and maximize Quality results.