Patient Stories

Our dedicated care management team has had more than one million patient encounters, providing attention and care to patients across the nation every day. In 2021, our patient Net Promoter Score (NPS) was 74.1. That means that four out of five patients at ChartSpan gave a satisfaction score of 9 or 10! Read through some of the memorable stories that our clinicians had with patients that left them feeling valued.


Mrs. Johnson’s Story

Low Blood Sugar

Chelsea’s Story


Jim’s Story

Chronic Pain

Pearl’s Story


Helen’s Story

Chest Pain

Ted’s Story


Janet’s Story

*Stories have been altered to remove personally identifiable information.