Mrs. Johnson’s Story

Mrs. Johnson called the 24/7 nurse line because she was supposed to see her Urologist, but was told by her insurance company that they didn't cover her transportation and she had no way to get there. The ChartSpan clinician advised her that we could assist her in finding another local transportation resource. Thankfully, the transportation resource center informed her that Medicaid would cover her transportation.

The ChartSpan care team then notified Mrs. Johnson’s provider of the details so that he could get everything set up before her rescheduled appointment. Mrs. Johnson was thankful to have transportation assistance and that burden off her shoulders.

We were able to find Mrs. Johnson another local transportation resource so that she could get to her appointments.

Chelsea’s Story

Chelsea stated during a call that she has been having trouble regulating her blood sugar. She also mentioned that she…

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Jim’s Story

Jim’s daughter was an approved contact for him and expressed concerns that he was not eating or drinking anything. She…

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Pearl’s Story

Pearl struggled with severe chronic pain. During a call with her ChartSpan care team, she made suicidal comments and reported…

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Helen’s Story

During their monthly call, Helen communicated to the ChartSpan clinician that she was very confused and unable to report her…

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Ted’s Story

Ted called into the ChartSpan 24/7 nurse line to schedule an appointment when one of ChartSpan’s clinicians detected something was…

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Janet’s Story

Janet called into the ChartSpan 24/7 nurse line with concerning symptoms. A ChartSpan care coordinator and nurse worked together to…

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