Linda* returned our monthly call and said she was experiencing acute symptoms after starting a new medication. However, she wasn’t able to book an appointment with her provider for three weeks. ChartSpan’s triage nurses reached out to the practice and scheduled her for a telehealth visit that day.
Linda received treatment, and her symptoms have since resolved. She said that without ChartSpan, she would have had to wait the full three weeks while battling the medication’s side effects. She was happy that her care coordinator called at the right time.
*Name changed to protect patient’s identity
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