The Nation's Leader in Chronic Care Management

ChartSpan provides Chronic Care Management services to Medicare patients throughout the country. A company that helps physicians improve patient outcomes while building a healthier bottom line. Our solutions relieve the provider's workload while delivering valuable support, increased revenues and better patient outcomes.

Chronic Care Management

Give your patients 24/7 access to chronic care management with the nation’s largest and most successful CCM program.

Learn About CCM

Annual Wellness Visit Program

A flexible tablet-based (AWV) process that drives performance, reduces costs, and improves patient outcomes.

Learn About RapidAWV™

MIPS Management

MIPS consulting & reporting analytics maximize positive payment adjustment for Medicare Fee-For-Service reimbursements, at no additional cost.

Learn About MIPS

Learn how ChartSpan can benefit you.

We provide a comprehensive set of care services to providers of Medicare beneficiaries across the country. Our 24/7 team of nurse-led clinical experts help patients live fuller and healthier lives while also reducing their medical costs.

Fully compliant patient enrollment services consistently achieving a 52% enrollment rate
MIPS & Quality Improvement Program services at no additional charge for CCM clients
The highest Net Promoter Score rating (74.2) in the industry
The ONLY CCM provider delivering positive Net Patient Churn
Dedicated Client Success team accountable for driving value
The only CCM vendor with HITRUST Certified platforms and integration

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Our Mission

We believe that proactive patient engagement is the key to achieving better outcomes. However, asking overburdened physicians and their staffs to implement a care management and coordination program is impractical. That’s why ChartSpan solutions relieve the workload while delivering valuable support, increased revenues and better patient outcomes.

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Testimonials

I believe we are delivering better quality care to patients. Our patient satisfaction is up, and our patients like that they can get in touch with someone any time, day or night.
A Successful CCM Program At Scale

Kim Wright

Eagles Landing Family Practice

Patients have said one of the best things about ChartSpan is the 24/7 access to a nurse who will actually answer the phone without a frustrating phone menu. This gives the patient great peace of mind.
Sustainable growth for Rural Health Clinics

Dr. Scott Brown

Family Health Center of Ashland City

The ability to combine the AWV with an existing appointment is the key to the success of ChartSpan’s service. Most of our patients are pleased to have the iPad while they wait, and some even get a kick out of it.
Best Practices for Annual Wellness Visit & CCM Programs

Carol Hubbard, Practice Manager

Saini Medical Associates

I felt that I had control of the enrollment process, to ensure that we were comfortable of how fast enrollment was moving. The process is truly unique. The fact that our patients could heard my voice, gained their trust and reassurance.
How this FQHC produced off-the-chart results (even during the COVID-19 pandemic).

Meredith Gentes, FNP-BC, Senior Director of Population Health

Ryan Health

Are you ready to run a successful program?

Schedule a call with an expert to see how we can help increase revenue, expedite reimbursements, deliver valuable support and improve patient outcomes.

Is your practice equipped to run a successful DIY CCM program?

Learn how to avoid the mistakes of a do-it-yourself Chronic Care Management program.

Frequently Asked Questions

How does a CCM program benefit my patients?

Medicare patients with two or more chronic conditions are some of the most at-risk patients. By providing these patients with a 24/7 care team to help them manage chronic diseases on top of the medical care you provide, you are helping them improve their overall outcomes. Patient engagement will improve, and your CCM patients will be provided with a comprehensive care plan that guides them on a path to better health.

How does a CCM program benefit my practice?

Why should I outsource my CCM solution?

What makes ChartSpan unique?

ChartSpan’s CCM services are recognized as the benchmark in the industry:

CMS and Medicare compliant patient enrollment services leveraging state-of-the-art telephony infrastructure and analytics
Patient enrollment rates averaging 55% of your eligible Medicare beneficiaries
The only service provider in the industry with positive Net Patient Churn
Extensive quality auditing and record archiving for 10 years
Support for practice or cloud-based EHR data access
Positive net-patient churn averaging +4% month over month
In-house, clinician-staffed call center providing monthly care coordination services and a 24/7 nurse-led hotline
Patient satisfaction rating (NPS) of 74.2
Dedicated Client Success team accountable for driving value

In addition, ChartSpan is the only CCM company to provide MIPS and Quality Improvement Program services at no additional charge for CCM clients, and offers a SaaS-based solution for Annual Wellness Visits.

Preventative Care News & Education

The Latest Developments On Closing The Care Gap

The Top Three Components Your Medicare AWV Program Needs

Preventive care programs are difficult to administer. Succeeding in those programs with minimal help is a lofty goal that most are unable to attain. Even…

If You Don’t Do This, Your Medicare Chronic Care Management Program Will Fail

The inside story of how the country’s largest CCM managed service provider learned a hard lesson By Jon-Michial Carter, ChartSpan CEO If someone were to…

How Urgent Care Clinics Can Achieve 200% Higher Annual Wellness Visit Utilization vs the Average Primary Care Clinic

How one Urgent Care Clinic’s AWV utilization rate is 200% higher than the average Primary Care Clinic You are reading that headline correctly – an…

About ChartSpan

ChartSpan is a chronic care management company that provides turn-key, managed care coordination and compliance programs including MIPS management and Annual Wellness Visit solutions for doctors, clinics, and health systems across the nation. In fact, ChartSpan is the largest, managed service provider of chronic care management programs in the United States.

Patients with two or more chronic conditions are susceptible to additional health issues in the future if someone does not proactively attend to their specific needs. That's where chronic care management comes in. Through a fully managed, outsourced approach, ChartSpan's team is able to focus on preventative care for patients. Their team of professionals engages with enrolled patients every month and keeps them focused on their personalized care plans.

By outsourcing a CCM program to a chronic care management company like ChartSpan, health systems, practices, and providers have the opportunity to reap the many rewards that a well-run CCM program can offer. This program, created by Medicare (CMS), has been proven to reduce costs and improve patient outcomes. As a result, there is a reduction in readmissions and an extension of patients' lifespans.

Headquartered in downtown Greenville, SC, ChartSpan manages patient care coordination and value-based programs for more than 100 of the most successful practices and health systems in the United States.