Janet’s Story

Janet called into the ChartSpan 24/7 nurse line with concerning symptoms. A ChartSpan care coordinator and nurse worked together to identify that the patient needed to go to the Emergency Room. They immediately instructed her to do so. 

It turned out that Janet was having a stroke and because she got to the ER quickly, doctors were able to give her the Tissue Plasminogen Activator (TPA) in time. She was able to recover and was transferred out of the hospital. Her primary care provider later contacted ChartSpan to thank them for making such a huge difference.

Janet was having a stroke when she called into the 24/7 nurse line. She was able to recover after visiting the ER and thanked ChartSpan for their service.

Mrs. Johnson’s Story

Mrs. Johnson called the 24/7 nurse line because she was supposed to see her Urologist, but was told by her…

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Chelsea’s Story

Chelsea stated during a call that she has been having trouble regulating her blood sugar. She also mentioned that she…

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Jim’s Story

Jim’s daughter was an approved contact for him and expressed concerns that he was not eating or drinking anything. She…

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Pearl’s Story

Pearl struggled with severe chronic pain. During a call with her ChartSpan care team, she made suicidal comments and reported…

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Helen’s Story

During their monthly call, Helen communicated to the ChartSpan clinician that she was very confused and unable to report her…

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Ted’s Story

Ted called into the ChartSpan 24/7 nurse line to schedule an appointment when one of ChartSpan’s clinicians detected something was…

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