Pearl’s Story

Pearl struggled with severe chronic pain. During a call with her ChartSpan care team, she made suicidal comments and reported to be depressed due to her ongoing suffering. After a lengthy conversation, the clinician was able to calm her down and discuss how to be of help. Pearl was very grateful for the conversation and all of the help her care team was willing to provide her. The clinician then spoke on a monthly basis to Pearl throughout the year and expressed that each call was more cheerful and positive.