Ted called into the ChartSpan 24/7 nurse line to schedule an appointment when one of ChartSpan’s clinicians detected something was wrong. Ted was complaining of chest pain, dizziness and headache. ChartSpan’s clinician got a nurse involved, called Emergency Medical Services (EMS), and kept him on the line until an ambulance arrived and took over. ChartSpan stayed on the line with Ted to keep him alert until the paramedics were able to confirm they were taking over his care.
Ted called the 24/7 hotline to make an appointment and one of ChartSpan’s clinicians detected something was wrong. The clinician kept the patient on the line until EMS arrived and took over.