Helen’s Story

During their monthly call, Helen communicated to the ChartSpan clinician that she was very confused and unable to report her date of birth or where she lived. She complained of high blood pressure, dizziness, and chest pain. She recalled that she may have overdosed on medication. With triage protocol enacted, Helen agreed for ChartSpan to call EMS on her behalf, as well as her mother who was on her emergency contact list. The ChartSpan clinician remained on the line with her as she sat near the front door until EMS arrived for treatment. Once the paramedic arrived, ChartSpan provided a verbal report to him with details.

Helen agreed for ChartSpan to call EMS on her behalf, as well as her mother who was on her emergency contact list.

Mrs. Johnson’s Story

Mrs. Johnson called the 24/7 nurse line because she was supposed to see her Urologist, but was told by her…

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Chelsea’s Story

Chelsea stated during a call that she has been having trouble regulating her blood sugar. She also mentioned that she…

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Jim’s Story

Jim’s daughter was an approved contact for him and expressed concerns that he was not eating or drinking anything. She…

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Pearl’s Story

Pearl struggled with severe chronic pain. During a call with her ChartSpan care team, she made suicidal comments and reported…

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Ted’s Story

Ted called into the ChartSpan 24/7 nurse line to schedule an appointment when one of ChartSpan’s clinicians detected something was…

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Janet’s Story

Janet called into the ChartSpan 24/7 nurse line with concerning symptoms. A ChartSpan care coordinator and nurse worked together to…

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