Jim’s Story

Jim’s daughter was an approved contact for him and expressed concerns that he was not eating or drinking anything. She reported to the ChartSpan clinician her father’s lack of improvement in health after receiving treatment for a Urinary tract infection (UTI), so the ChartSpan clinician escalated the call for further triage.

Jim was taken into the hospital where they discovered his kidney function down to 30% and almost in sepsis. It was discovered that he could not tolerate the antibiotic given for his UTI. Thanks to quick intervention from his care management team, Jim is now healthy and able to resume his normal routine.