February 26, 2021 / Blog

What is Net Patient Churn?

Many people think that the hardest part of operating a Chronic Care Management program is the clinical encounter, but to be honest – they are usually predictable. The hardest parts of managing Chronic Care Management include data reconciliation, eligibility verification, educational marketing campaigns, enrollment consent, and Net Patient Churn.

Net Patient Churn is one of the least understood and one of the most difficult parts of Chronic Care Management (It took us four years to achieve positive Net Patient Churn). In this short video we explain how Net Patient Churn is calculated, its importance in determining the profitability of your Chronic Care Management program, and some of the challenges you will face during the operation of your Chronic Care Management program.

ChartSpan has spent years identifying, addressing and optimizing some of the most challenging parts of running a Chronic Care Management program:

• Data Reconciliation – Data Extraction and processing
• Eligibility Verification – Eligible patient lists reviewed and approved
• Education Campaigns – Marketing email, VoApps, and direct mail
• Enrollment Consent – Patient consents recorded and archived