RPM Enrollment never ends due to natural patient churn
The short answer is that few practices or health systems invest in the RPM enrollment infrastructure, people or processes required to be successful. Instead, the entire focus is on the clinical delivery of services to patients. Sadly, very few RPM programs ever achieve real volume because they fail to understand the operational challenges associated with RPM enrollment. For a program to be successful in enrolling patients, practices are required to do heavy patient marketing, perform constant data eligibility reconciliation, and have specialized staff trained in compelling patients to join the program. This is a large burden to ask of providers and clinicians who are already working at full capacity, and whose focus is naturally on the clinical delivery of services, not marketing, data management, and enrollment.
The Solution to Scale RPM Programs
ChartSpan’s RPM Enrollment as a Service (EaaS) removes the burden of enrolling patients so you can focus on providing meaningful RPM healthcare services to patients.
Save your practice time and resources
Manage compliance requirements
Ensure your practice preferences are met
Maximize the number of patients enrolled
RPM EaaS Pricing
Your Program Investment
$15 per patient service fee
- Pay a one time $15 fee for each patient that is eligible for enrollment and do not incur any success fees
Service + Success Plan
$3 + $75 per patient service fee
+ per enrollment success fee
- One time $3 fee for each patient that is eligible for enrollment
- One time $75 fee for every patient that is successfully enrolled
$260 per enrollment success fee
- Pay a one time $260 success fee (about 2 months of reimbursements) for each patient that is successfully enrolled
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RPM Frequently Asked Questions (FAQ)
We can partner with any practice or hospital providing an RPM program. We also partner with RPM vendors who are interested in outsourcing the patient enrollment function.
We can handle patient enrollment for all RPM devices and will customize our messaging to fit your program.
Prior to program launch, we discuss with the practice which patient diagnoses will be part of the RPM program. Then, we identify those patients by looking for relevant ICD-10 codes in the practice EHR. For example, if the RPM program will only offer a blood pressure cuff, then we will look for patients who have chronic conditions such as hypertension and diabetes.
Through our years of experience in enrolling patients in Chronic Care Management (CCM) programs, we have learned that marketing to Medicare patients is crucial to patient engagement and program success. ChartSpan’s EaaS includes the execution of a multi-channel marketing campaign including email, voicemail, and direct mail campaigns.
ChartSpan pulls and reconciles patient data to identify eligible patients, but final approval for eligibility relies on the provider. Once an RPM patient is successfully enrolled in the program, ChartSpan’s responsibilities for that patient end. At that point, it is the practice’s responsibility to perform the remainder of the RPM program.
RPM, otherwise known as remote physiologic monitoring or remote patient monitoring, is a program created by CMS (Centers of Medicare and Medicaid Services) that allows healthcare providers to monitor their patients’ physiologic data remotely with the use of a medical device. This form of virtual care uses RPM technology to collect patient health data in real-time from the comfort of the patient’s home. Metrics for vital signs like glucose, heart rate, blood sugar and weight can all be collected and sent via data transmission directly back to the provider. Clinical staff or a care team can then monitor the vital signs, put together a care plan, and take action when they see any concerning fluctuations. This value-based care program is meant to improve patient outcomes and decrease hospitalizations, readmission rates, and emergency room visits.