Give your patients 24/7 access to care management with ChartSpan and the nation’s largest and most successful Chronic Care Management (CCM) program. ChartSpan’s highly trained care team will reach out each month, telephonically, to your enrolled patients – those with multiple chronic conditions who are most in need of attention and support. We act as an extension of your care coordination team so that your patients with chronic conditions have access to a clinician, 24/7.
ChartSpan’s turnkey solution handles every step of the program, from identifying eligible patients, and the initial outreach for enrollment, to providing around-the-clock access to nurses. We even support your Quality team in accomplishing your MIPS or QIP measures. We deliver a robust solution that doesn’t interrupt your daily, clinical your workflow, reduces staff workload, and delights your patients.
We provide you with reports that let you know exactly how the program is progressing so you can enjoy the success, without the heavy lifting that CCM programs usually involve.
Let your staff focus on providing in-person healthcare to patients, and ChartSpan will focus on the rest.
Assistance with medication refills
Support in achieving health care goals that you establish
Assistance with transportation and mobility needs
Assistance in finding home care
Help in making doctor or specialist appointments
Support for caregivers and family members caring for a loved one
Assistance in accessing labs, x-rays and tests
Continuously building a comprehensive care plan for each patient
We built our proprietary CCM software to allow our care team to easily track time, document interactions, review patient status and report all progress back to you each month. We record every patient phone call and make it available at a moment's notice.
Identify and engage eligible Medicare beneficiaries
Medicare beneficiaries must have two chronic conditions to be eligible to participate in Chronic Care Management. Since three out of four people older than 65 have two or more chronic conditions, a large number of your patients should be eligible to participate.
Additionally, the Chronic Care Management program requires that each enrolled patient have:
An office visit within the previous 365 days
20 minutes per month of non-face-to-face care
24/7 access to care management
Only one provider billing for CCM services (CPT code 99490)
Most practices that attempt an in-house CCM program enroll only 10% of their eligible Medicare patients. ChartSpan has learned that the best way to enroll CCM patients is with a group of trained Enrollment Specialists who are experts at engaging patients on the benefits of Medicare’s CCM services and overcoming patient objections. As a result, ChartSpan averages 60%+ patient enrollments. Our team will:
Construct Eligible Patient Lists
Reconcile Missing CPT Codes and Establish Coinsurance Estimates
Obtain Patient Consent with Proven Marketing Strategies
Manage the daily churn-in and churn-out of patients
How We Help Providers
New stream of monthly-recurring revenue
Medicare patients remain attributed to your practice
How We Help Patients
Coordinated care between you and patient's other providers
Access to our triage nurse line for 24/7 support
CCM patients save $240 per year and see 20% less hospitalization on average
Care teams review with patients their adherence to provider developed health care plans and goals
CCM is Available for A Variety of Practice Types
Chronic Care Management can be billed by a variety of practice types. ChartSpan currently provides CCM services to several types of healthcare clientele including primary care, specialty practices, FQHC and RHCs.
If You Are an FQHC or RHC
Recognizing that patients who benefit the most from Chronic Care Management are served by providers who qualify for Federal Qualified Health Center (FQHC) or Rural Health Clinic (RHC) status, Medicare has made significant changes to CCM reimbursements in the past two years that can bring big advantages to your practice – and your patients.
CMS increased Chronic Care Management reimbursements from an average of $42 to more than $66 per encounter with a minimum of 20 minutes of care. The CCM billable code for this is G0511.
The Workflow Process – End-to-End Support from ChartSpan:
ChartSpan handles all moving parts of the CCM process, so you don’t have to. From continuously identifying eligible Medicare enrollees, to closing care gaps through our clinical interactions and improving performance on quality measures, we make CCM effortless for our clients.
We’ll Work With Your EHR
The Electronic Health Record (EHR) is a crucial tool for pulling eligible CCM patient lists, pushing out patient comprehensive care plans, and billing each month. ChartSpan has experience with every major EHR in the industry, and ChartSpan works with practices to establish data feeds, such as an HL7, API, or encrypted VPN.
Common EHRs We Work With
ChartSpan’s unique approach to Chronic Care Management services ensures full compliance and goes above and beyond to ensure your program is successful. Don’t miss out on this opportunity to provide better care, increase patient satisfaction and receive ongoing reimbursement.