A CCM solution that extends your care coordination
Our proactive, full-service Chronic Care Management (CCM) program integrates seamlessly with your practice. We handle patient enrollment, education, care plans, prescription refills, and more–freeing your staff to focus on in-person care. We record every patient interaction and send you regular reports on the quality of care provided, so you can rest assured that your patients get the attention they need to manage their chronic conditions successfully.
Effortless Chronic Care Management with ChartSpan
We handle the details.
1. Onboarding Your Team
2. Identifying Eligible Patients
3. Enrolling Patients
4. Educating Patients
5. Intervening For Patients
6. Measuring Quality Performance
7. Faster Billing RapidBill™ technology
All you have to do is:
1. Provide access to your EHR
2. Approve the eligible patient list provided by ChartSpan
3. Manage clinical notifications
4. And get back to caring for the patients at your practice.
Receive 55% CCM enrollment on average with ChartSpan
Most practices that attempt an in-house CCM program only enroll 10% of their eligible Medicare patients. Let us help you maximize your program participation with our team of trained enrollment specialists.
Our Enrollment Process
1. Construct lists of eligible Medicare beneficiaries
2. Reconcile missing CPT codes and establish coinsurance estimates
3. Obtain patient consent
4. Manage patient churn daily
Why partner with ChartSpan for Chronic Care Management?
We aim to improve the quality of care for your patients.
Average patient enrollment rates of 55% for eligible Medicare beneficiaries
Quality assurance and 10 years of record archiving
Positive net-patient churn averaging +3% monthly
Complimentary MIPS and Quality Improvement services for CCM clients
What providers say about ChartSpan CCM services
"I believe we are delivering better quality care to patients. Our patient satisfaction is up, and our patients like that they can get in touch with someone any time, day or night."
A Successful CCM Program At Scale
Eagles Landing Family Practice
"Patients have said one of the best things about ChartSpan is the 24/7 access to a nurse who will actually answer the phone without a frustrating phone menu. This gives the patient great peace of mind."
Sustainable growth for Rural Health Clinics
Dr. Scott Brown
Family Health Center of Ashland City
"The ability to combine the AWV with an existing appointment is the key to the success of ChartSpan’s service. Most of our patients are pleased to have the iPad while they wait, and some even get a kick out of it."
Best Practices for Annual Wellness Visit & CCM Programs
Carol Hubbard, Practice Manager
Saini Medical Associates
"I felt that I had control of the enrollment process, to ensure that we were comfortable of how fast enrollment was moving. The process is truly unique. The fact that our patients could hear my voice, gained their trust and reassurance."
How this FQHC produced off-the-chart results (even during the COVID-19 pandemic).
Meredith Gentes, FNP-BC, Senior Director of Population Health
Frequently asked questions about our CCM
Although healthcare providers are allowed to provide CCM on their own, it is much more operationally complex than many expect. The technology and resources required to perform a robust and compliant service are extensive, yet necessary. Outsourcing provides you with these resources and an entire care team devoted to your program at all hours of the day. Even if you outsource CCM, Medicare patients remain attributed to your practice.
We partner with each practice to deliver CCM to eligible patients. Our team continuously identifies eligible patients from the practice EMR and then calls those patients to get their consent to participate in the program. Once the patient is enrolled, we reach out each month to work on care coordination activities that improve the patient's health outcomes. All work is documented in a comprehensive care plan which is then shared with the provider through the EMR.
We are an extension of your practice. Since patients trust their providers more than anyone else, we want to associate ourselves with that trust and work hard to maintain it. We will work with your practice to learn and implement your practice preferences–down to how to pronounce each provider's name so that we get it right when speaking to patients.
No, we’re a full-service program with a highly-trained team of clinicians and nurses who work with patients. But we also use our own proprietary CCM software to deliver a streamlined, fully-managed CCM service for your practice.
ChartSpan’s included RapidBill™ Technology allows your billing team to handle large volumes of CCM claims quickly and efficiently.
ChartSpan adheres to all CMS regulations for your CCM program. For peace of mind, we record all calls and keep them documented for ten years. We have a devoted quality assurance team that regularly audits calls to ensure your patients are receiving the best care possible. In addition, our platforms are the only ones in the industry with HITRUST certification, the highest level of security in the healthcare space.
ChartSpan pricing varies by organization since reimbursement changes based on the type of practice region. The cost of each patient's membership depends on the patient’s insurance. Contact the team at ChartSpan for custom pricing.