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This webinar reveals...

  • What's required to start a fully-managed CCM program
  • How their first year financials drove incredible revenue and improved care
  • How access to high-quality care increased through their 81% enrollment rate
  • Their patient satisfaction and quality of service by earning a 91 Net Promotor Score

The Value of Serving Medicare Patients Through Chronic Care Management

A Maryland-based Federally Qualified Health Center (FQHC) shares how they are determined to provide better care to their community through Chronic Care Management (CCM). Sonja Bachus, CEO at Greater Baden reveals how they serve their beloved patients, with zero additional lift from their staff. The value of serving their Medicare patients through ChartSpan's CCM program is astounding.

Meet the Speakers


Sonja Bachus
Chief Executive Officer @ Greater Baden Medical Services

Sonja has been Chief Executive Officer of Greater Baden Medical Services since April 2019. Prior to Greater Baden, Ms. Bachus was Chief Operating Officer at HealthNet, Inc. overseeing the day-to-day operations of the state’s largest federally qualified health center. Sonja has more than 17 years of experience in health care operations management.


Jon-Michial Carter
Co-Founder & Chief Executive Officer @ ChartSpan

Jon-Michial brings more than twenty-five years of corporate and start-up management experience. Previous exits include technology firms, Iconixx, (sold to nGenera), nCent Software (sold to BSG) and retail company, American Equity, (sold to BAGL.)


Sundeep Rama
Director of Client Success @ ChartSpan

Sundeep is a client-focused business leader who aims for customer success, and has over nine years of experience in customer-focused roles with healthcare technology companies. Sundeep currently serves as a strategic partner to ensure a seamless customer experience. He resides in Atlanta, GA, has a passion for culture through travel, and has visited over 30 countries worldwide.