Best Practices for Annual Wellness Visit & Chronic Care Management Programs


Dr. Satinder Saini, the founder of Saini Medical Associates, is a beloved member of the Crowley, LA community. He knows every patient’s name, putting in long hours to see as many as thirty-six patients per day. When Carol Hubbard joined Saini Medical Associates as practice manager in early 2016, she began a mission to relieve some of the manual workloads and identify opportunities to create new efficiencies and new revenue streams for the practice. Complete the form to see how RapidAWV™ and ChartSpan’s CCM program have transformed their practice, allowing Dr. Saini to expand his services further than ever before.

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"We stayed fully staffed, we didn’t have to cut back at all. I think a big part of that comes from the income we generate through ChartSpan services."

- Carol Hubbard, Practice Manager


The challenge

Patients Only Visit the Doctor When They’re Sick

Saini Medical Associates knew the value an Annual Wellness Visit Program offered patients and their practice, but found their no-show rate skyrocketing, since patients normally only visit their doctor when they’re sick. There is a better way to operate your annual wellness visit program.

The solution

Eliminate No-Shows With RapidAWV™

Per a colleague’s recommendation, Saini Medical Associates discovered a tablet-based system that no longer requires patients to schedule a separate AWV appointment. A Health Risk Assessment form is completed in the waiting room while waiting for their regularly scheduled appointment.


The results

No More Missed Revenue Opportunities

Since RapidAWV™ offers real-time eligibility verification, the practice can instantly identify which patients are eligible for an AWV. Imagine the revenue generated when more than 90% of your patient population completes an AWV. Additionally, imagine your practice running more efficiently with a reduction of no-shows and a streamlined process to conduct AWVs. Not only did this practice increase its revenue, but it also increased the time available during the week to care for their patients.

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